Electricity Retailer Scams in Singapore: What to Watch For
Last updated: 12 September 2026
Watch out for: a call, text, or someone at your door offering to switch your electricity plan; an email about your SP Group bill that pushes you to click a link or act urgently; or any request for your bank or credit card details tied to your electricity account. All three are common scam patterns, and one simple rule catches almost every version of them.
The one rule: real retailers can't contact you first
Under EMA's Code of Conduct for Retail Electricity Licensees, OEM retailers are not allowed to contact residential consumers with unsolicited calls, text messages, or door-to-door visits — full stop. That means if someone calls, messages, or shows up at your door claiming to represent an electricity retailer (or SP Group) and offering to switch your plan, that contact itself is already against the rules, regardless of what they're offering or how convincing they sound. Real retailers only interact with you after you approach them — through their own website, hotline, or a comparison tool like this one.
You can also register your number with the Do Not Call Registry for extra protection against unsolicited sales calls generally, and report any unsolicited retailer contact directly to EMA at ema_enquiry@ema.gov.sg or 6835 8000.
The fake "SP Group billing" email
SP Group has separately issued its own advisory about phishing emails impersonating them — typically claiming you were charged twice for your last bill, or have an unpaid balance requiring urgent action, and asking you to click a link or provide bank or credit card details. These emails often carry SP Group's logo and branding, which doesn't make them genuine. Red flags SP Group itself points to: a sender address that doesn't match SP Group's real domain, a false sense of urgency, and any request for personal or financial information by email.
If you receive one: don't click the link, don't reply, and don't enter any bank or card details. If you're unsure whether a charge is genuine, check your account directly through SP Group's own app or website rather than through any link in the message.
Before you sign up with any retailer
For a legitimate switch, EMA requires every retailer to provide a standardised Fact Sheet and Consumer Advisory for their price plan before you sign up — ask for both if you're not offered them, and read the contract length, security deposit, and early termination terms before agreeing to anything. Our hidden fees checklist covers what else is worth checking in the fine print.
If you think you've been scammed
Call the 24/7 ScamShield Helpline at 1799 for guidance, or report unsolicited retailer contact to EMA using the details above. If you've already shared bank or card details, contact your bank immediately to flag the account.